On reading this thread “independently” there seems to be 2 independant issues. One is the lift and the other the SC. A new lift breaking down is a warranty issue not an SC one. The SC are not mechanics.
There is mention of the new lift being “signed off” which seems to be when it was decided to install a new lift. That doesn’t happen overnight so when did the work to install the new lift actually begin? If the lift company wasn’t immediiately available that is not the fault of the SC.
For example if the NCAT order to install the lift was issued on 1 Jan this year (quote “earlier this year”) then 20 weeks installation brings is to about 1 June. Expecting the SC to have the work completed earlier is not possible and outside of their role.it It is also unrealistic for them to know if “cheap” components would be used for the new lift so certainly unfair to blame them if this did occur.
NCAT will only accept hard facts and won’t blame the SC for installation issues by a 3rd party. It doesnt surprise me they won’t do more in the short term.