My point being I guess that, in Qld, you can put your request to them ideally for consideration at their next meeting but they are not required to respond in the way you want/demand. You should though clearly outline what the issue is and what the response may be, including quoting legislation if you know it, price quotes or supporting info to help make the decision more obvious and easy but they dont need to do it your way. They do need to uphold legislation though but they may have other plans or priorities or whatnot you may be unaware of.