Perhaps some people need assistance in creating an email alias that goes into their main mailbox but doesn’t identify them by name?
As Secretary of my small OC I prefer email correspondence to paper. I also have bills come by email where ever possible. Leaves a great audit trail.
For example having the insurance quote come via email means that it is easy to distribute for comments and get feedback which are then on the record. I can set a time limit for comments and then act according to the feedback. It also means that all owners with a mortgage can have their own copy to prove to their bank that the building is appropriately insured.
It is easy to put into the official digital record and you can see what was requested and when it was actioned.
I have advised new owners that email is the preferred method of communication. It also means I’m not woken up when sleeping during the day with shift work.
Finally, if you do get a person who makes frivolous complaints or abuses the committee, the emails are great to have if you need to get an external body involved.