The manager MUST call a meeting to resolve the issue.
They can be appointed as the Strata Managers at the meeting or they provide you with all the documents and you can go to a different manager.
If you have a different manager to go to just prewarn them of the dates involved. They may even know the current managers and be able to sort it out.
Professional companies do it, its one way to find out if they are professional.
SSMA 2015 Section 237 Clause (6)
(6) Return of documents and other records
A strata managing agent appointed as a consequence of an order under this section must cause a general meeting of the owners corporation to be held not later than 14 days before the end of the agent’s appointment and must on or before that meeting make arrangements to return to the owners corporation all documents and other records of the owners corporation held by the agent