Another problem is (in my case, see below) that neither have lived in strata before and had no idea there were “rules”, so there is an ongoing explanation for everything. I would never condone anyone but owners attending an AGM or being voted onto the SC.
Print out a copy of Dept. of Fair Trading’s excellent “Strata Living” and give it to them to read – or just send them the link and let them print it.
Then, when they want explanations of bread-and-butter strata concepts and procedures, just reply “Please refer to your booklet” and plough on.
I am assuming that the Chair is running the Scheme by the book!