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I read your Financial Review article a few weeks ago and immediately recognised our ES providers! The agreement was negotiated with this company two years ago by the developer and its appointed OC manager.
I am the Chair and sole rep of our 6-apt block. I am currently challenging the provider over their shoddy inspection process where the same issues are logged month after month without any feedback to our manager or us.
The upshot is the Fire Inspection Panel batteries ran “out of date” 12 months ago and they have just presented us with their unsolicited quote for new batteries. I have tried to explain to our manager that they, as prime contractor, will suffer through lousy work by suppliers like this one.
I’ll keep you posted on any success I have!