› Flat Chat Strata Forum › The Professionals › SCs and strata managers › Collecting key (or other) deposits › Current Page
It may be that the strata manager has their own internal processes for the handling of deposits and refunds that they have to follow (especially since this is a large company).
Wouldn’t it just be easier to establish a by-law that says for tenants:
a) all deposits for tenancies should be covered by the lot owner, with payments for damage or loss of to come from the owner as a debt to the owners corp, and
b) the lot owner is responsible for all damage and loss of keys incurred by the tenants.
That would shift the reponsibility back to owner and agent to collect the deposit (or quarantine part of the rental bond) and pay for the losses and damage.
For owners, the process would have to be handled by the strata manager but since the lot owner is engaged in transactions running to hundreds of thousands of dollars, a couple of hundred bucks is unlikely to be an urgent concern and can wait until the strata management wheels have turned.