› Flat Chat Strata Forum › Strata Committees › Answering e-mails by owners › Current Page
Forwarding your email does not seem unreasonable. The buck stops with the committee. The strata manager is the servant of the Owners Corporation which is represented by the committee. If your emailed question or comment is something the strata manager is uncertain about or it is something that the committee should be aware of or requires a decision, then it is certainly proper for the manager to refer it to the committee. As a committee member, I would want to know about all enquiries or comments that come to the managing agent except those that are routine and uncomplicated.
I am not aware of a requirement to respond (I am in the ACT so less familiar with legislation elsewhere) but it is polite and good politics to do so. As a committee member we do on occasions see frequent correspondents who perhaps need to get another hobby(horse).