Reply To: What can be done about a serial complainer? › Flat Chat Strata Forum › Living in strata › What can be done about a serial complainer? › Current Page 13/06/2021 at 7:46 am #56359 kaindubFlatchatter The by-law I refer to is by-law 7 of the model by laws from the 2016 act. It was bylaw 6 in the model by laws for pre 2016 buildings. And it existed in the model by laws in the 1973 act.