› Flat Chat Strata Forum › The Professionals › SCs and strata managers › Service standards for strata managers? › Current Page
16/07/2021 at 5:26 pm
#57174
Red flags all over this for me.
In many strata management agencies, the actual strata managers are burdened with far too many buildings to manage.
The first thing you notice is communications not being returned. Then repairs not being scheduled in a timely manner.
Any lot owner is entitled to responses within a reasonable timeframe. Unfortunately, unless your agency agreement has some metrics in it ( most agreements do not), there is not much you can do – because you can’t even contact them to complain.
Start working on a plan to change strata manager.