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19/08/2021 at 2:11 pm
#57771
Jimmy T is correct when he writes:
You (TrulE) seem to be implying that the owner can choose between Fair Trading and NCAT. This is not an either-or choice. Except for in a small number of exceptions, you MUST seek mediation at Fair Trading before you can expect NCAT to be involved.
To clarify, I recommended Mediation because the Divanhey mentioned in her post that she was told that the Tribunal was an option. It seemed to me that she was unaware that Mediation is also an option. As Jimmy T notes, Mediation is often a necessary prerequisite to going to NCAT.