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I agree with Jimmy about going to FT.
As someone who has recently been to FT (a free service), twice and then at NCAT ($216 to apply from memory), may I suggest you prepare for Mediation at FT as though you were preparing for NCAT: list your grievance(s); point out to what sections of the SSMA you are focusing on; aggregate your evidence and spell out what outcome you seek.
Doing this will endear yourself to the Mediator who no doubt sees her or his share of unprepared or under-prepared owners who no doubt have legitimate concerns but are unfocused in their submission. The lack of focus I believe hurts their chances both at FT and NCAT.
Best of luck!