Reply To: Heartless Strata Manager

Hi All,

I thought I would give an update.

I finally had the issue resolved, and was credited back the arrears fee.

I basically had to go above and beyond the person I was dealing with, and put my case to someone that understood my concerns. The learning is that i finally was able to talk to a real person, rather than the limits of email, who understood i was genuine. So always important to get on the phone and talk to someone real .. or better F2F if thats possible.

Anyhows, I will donate the fee to my favourite charity.

Like i said before, it wasn’t about the money since not a big amount, ..more about being taken for a fool and being taken advantage of, cos its easier for them to do so.

thanks for every ones suggestion here, ive learned a lot from this forum 🙂

and Jimmy:

What does age have to do with anything?

Nothing. I’m the same also… but a lot different. I was just very frustrated at the time. 🙂