I think a lot comes down to the size of the scheme and working through what works with the stakeholders. I’ve listed below what we have in place at our building:
We have a social feed for occupiers to chat and share information.
We have a process in place for reporting that is via our SM, however we also have a letterbox and email address that anyone can contact the committee via if they feel it necessary to.
There’s a document provided to everyone with our preferred suppliers in case of an emergency that requires immediate action.
And for the Committee Members we have project sharing site that has everything that is relevant to the Committee.
We have treat the email and project sharing as a business so that is all owned by the SP and not only in someone’s personal inbox.