I agree that the NSW Mediation process is useless as the OC just has to say no we don’t want to mediate and that’s the end of the process. I was expecting to have some kind of hearing. Taking something to NCAT is still very legal and not easy for the average owner. In my case I eventually got the OC to hold an extraordinary GM to appoint a Building Manager for another 10 years which I still objected to but at least they then followed the correct process.