@TrulEConcerned no worries.
I did actually contact another broker months ago and they were not very helpful – required claims history which our strata manager held and we didn’t. I then later rang our current (at the time) broker before I contacted Strata Fair, and said our Owner’s Corporation had voted and we were moving to self management and I needed our claims history, and they told me our strata manager is their client, not our owners corporation, so we would have to ask our strata manager. I immediately rang Strata Fair and they were extremely helpful and told me that as we had voted for self management and getting our own insurance, and also had access to the seal, all we needed to do was sign a letter to transfer the brokerage, effective immediately, and they’d be able to access the claims history and all required info.