This is a difficult area – strata law is generally about the building, and doesn’t really help with difficult residents. However there are some things you can do to help improve your situation:-
(1) Put it in writing. Complaints and so forth should be in writing, and so then become “official”. Basically send emails to your strata manager or strata committee, and ask for a response in writing too. Be brief, specific, and polite.
(2) Use shaming to get results. Put motions on the agendas of the strata committee and general meetings to shame the committee and strata manager to do the necessary work. Be constructive and polite. Rather than complain, request a specific result. Eg-
“Motion: the strata committee should report on progress with repairs to (WHATEVER), and advise the estimated cost, the estimated completion date, and any delays and the reason for those delays.”
“Motion: the Owners Corporation should carry out urgent repairs on (LIST CRITICAL PROBLEMS) within the following month, and normal repairs on (LIST LESS IMPORTANT ITEMS) within the following 3 months, and should try to obtain 3 quotes, but may accept 1 quote for the urgent repairs, and 2 quotes for the normal repairs.”
Residents who are creating problems can’t really be dealt with under strata law. But the owners of the Units who house them, would probably not be happy with their behaviour, and likewise their agents. The strata register lists the agents and owners, and should include their phone nos, and email addresses. Again, report any problems to the owner and agent, again being factual, brief and polite, and remind them that the value of their investment is at risk. Check to see if the owners are financial (the AGM agenda will include that information), and if they owe levies, then propose a Motion to urgently recover the money owing, including putting debt collectors to work…