Run them in a business-like manner, by all means. But like a business? Where the balance sheet is the prime and possibly only consideration? If you try to take the emotion out of strata you risk ignoring one of the prime motivators of owners and residents. You can’t let emotion rule strata schemes, that’s true, but you ignore it at your peril. “My home is my castle” is one of the great barriers to progress in strata communities, but it’s not going away any time soon. Recognise it, deal with it but don’t ignore it.