Jimmy you are correct when you write that NSWFT (in the case of Mediation) or NCAT (in the case of a hearing) in due course contacts the Respondent. It does so after the relevant body has processed the application.
What I meant was that many times an OC or SC will try to persuade an owner from even filing an application. This will result in either no application being filed or an application being filed at a later date. These outcomes only extinguish a hearing altogether or delays a hearing date and thereby gives the SC/OC time they need not be granted by an aggrieved owner.
I also recommend owners when seriously aggrieved to file an application, even if they believe a SC/OC will do the right thing. An owner can always w/draw an application before a hearing or mediation takes place.