FYI: You can make complaints about lawyers via the Office of the Legal Services Commissioner (Not the Law Society, as I said above). However, the Law Society website has a very helpful guide on the grounds for potential complaints, including Unsatisfactory Professional Misconduct which “includes conduct of a lawyer occurring in connection with the practice of law that falls short of the standard of competence and diligence that a member of the public is entitled to expect of a reasonably competent lawyer” (section 296 of Legal Profession Uniform Law (NSW)).