Jimmy is right. The strata mgr doesn’t know his job.
While looking for a replacement manager, who when found, may or may not be better than the one you’ve got, I suggest at the same time that you make a complaint about the strata mgr to NSW Fair Trading on 13 32 20. Note when calling NSW FT make clear it is a complaint about the strata mgr not the Owners’ Corp.
You’ll be asked to do so online where you can state that in regards to
Property and Stock Agents Regulation 2022 (this lists what is required of agents such as strata mgrs)
Schedule 1 General rules of conduct applying to all agents and assistant agents
that the strata mgr has failed to comply with the provisions of the Regulation.
NSW FT will – if it agrees with you – call the strata mgr and educate him on his legal obligations that underpin his license to operate.
I suspect soon thereafter either he will abide by the committee’s instructions or disengage as strata mgr.