OMG!!!! that must have been so stressful at the time. While I feel sorry for call centre operators much of the time because I think they have a really shitty job having to deal with angry people all day over the phone, it is also frustrating from a callers end having to speak with different people from one organisation who don’t have carriage of your issue, and have to go through numerous annoying ‘security’ questions.
I also missed out on settlement of my apartment because the bank ‘misplaced/lost’ my father’s title he was using for a bridging loan. Although they did also pay on the penalty fees, it wasn’t much help to me when I had arranged removalists, utilities etc.