Good morning new2newy,
Take Jimmy’s advice and call Marrickville Legal Centre to set up an appointment.
I took a friend there some time ago and recall what the process was in her case:
1. PHOTOCOPY all related paperwork and take the photocopies with you. Leave the originals at your home;
2. OUTLINE your case to the junior member of the team, who’ll be the person you meet at the initial appointment and
3. STAFF (higher up the food chain at the Centre) will look over your case and contact you in due course.
Note: (a) Emphasise when calling for an appointment that you’re a pensioner; and
(b) On the phone, press the point that the matter is one of financial hardship.