You say you contacted the “real estate”. Do you mean the agent that manages the property? Do you pay your rent to that agent? If so, I don’t understand why they are not paying the plumber out of the rent you pay. It might be a timing issue. If the plumber’s invoice landed with the real estate in late November or early December, then there might not have been enough money in the Landlord’s account to pay the plumber’s invoice before the real estate agent shut down for Christmas (even if you pay your rent on time, those funds may have already gone to pay another invoice such as a strata levy). The plumber is being pretty impatient in my opinion – lots of businesses shut down from mid-December to early January.
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