It’s one of the anomalies of the complaint system that a lot owner can’t lodge a strata complaint naming the strata manger. Only the committee can be named.
Butbremember it’s ultimately the committee that directs the strata manager .
Whilstbthere are hopeless strata managers out there, there are equally hopeless committees.
Maybe the committee needs a nudge to get out of its comfort zone and look at selecting another strata manager.