Jimmy, I agree, SM mostly do what they can to please the SC and one owner is not the SM’s priority.
Maybe my point was not clear: in addition to the above point, when a SM or SC want evade responsibility or evade taking action they will often ignore complaints from owners or interpret the complaint to their liking. This often leaves an owner not aware of the ins and outs of the law left high and dry.
The SM and OC know that if the owner ever takes the matter to FT, it’ll be many months before either will have to account for their inactivity on the matter.