If you take Netrsata in NSW as an example, they tell owners that standard practice (theirs) is for them to make all the decisions under delegated powers and just report back to the owners a few times a year. Naive owners go along with this, sign all the contracts put in front of them and think this is hunky-dory becasue they don’t know any different. Then someone with a bit of knowledge comes along and … boom! Questions are asked, excuses are made and “facts” become malleable. In the country of the blind, the one-eyed man is king … but the king always has a target on his back.