That was an excellent report. 44 minutes is not enough to tell every person’s story. Linton Besser said he received thousands of stories from unhappy owners.
My past strata manager used to run the meetings as if he was in charge and the owners answered to him. An NCAT Tribunal Member explained to us that it’s the other way around: strata manager answers to the owners.
Ignorance is a problem. I know owners, who do not understand what an owners corporation is and what is its responsibility. They complain about paying levies. They think they’re claiming their levy money back if they can get a repair on their home. They don’t care whether it is common property or not.
For most of us, the apartment / villa / flat etc is the most expensive thing we own. I would urge every owner to educate themselves. The Owners Corporation Network has a lot of basic “New to Strata?” information on their web site which every owner in a strata lot should read.