Ultimately all issues come back to owners to decide what they want to do. In my strata a number of owners were unhappy with what our SC was doing so we wrote to all other owners setting out our concerns and what we thought the solutions were. While you can try and use NCAT and FT to address issues, it’s a lot of work without any certainty where it will lead, and can take a lot of time as well. So best to go to those who decides who runs your strata – the owners. We were surprised and encouraged by the amount of support we received from owners. So get your strata roll and start talking with other owners. We had support to essentially remove the previous SC that was the problem and vote in a group of owners to get our OC back on to a solid footing. And keep owners informed about what is going on and ask for their views – good communication and democracy in action are powerful things!