I am on the committee of a very new (completed late 2023) building and we were doomed from the beginning with Netstrata being our managers. We’ve recently appointed a new strata manager and the handover should have been done by 1 Feb (we gave Netstrata the required 3 months notice). I got a call today from the new manager to say nothing had been handed over yet.
i called Netstrata to ask why – turns out they kept the account open so they could pay their own final invoice despite us having multiple outstanding invoices (including our poor cleaner who hasn’t been paid since October). They used the last of our money to pay themselves!
Needless to say, we can’t wait for this nightmare with them to be over. As a former employee of the government department responsible for this area, I knew too much and that didnt sit well with Netstrata who became very defensive with me on numerous occasions. They couldn’t bully me or pull the wool over my eyes and I hope they don’t try to deceive anyone else they way they have with us and I’ll be following closely to watch their fall.