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I’m not sure why some of you think that I am the sort of person who might ignore reasonable concerns and correspondence from owners, or alienate people who raise legitimate issues.
I said that Cosmo’s approach was a good one, but that sometimes you may consider short responses, and that we stopped replying in one case.
If you receive 150 nonsensical emails in a month, many of which contain threats and defamatory accusations including suggestions that some EC members (including me) need psychiatric care, then I believe that you are entitled to not reply. This is because a response is like oxygen – it only encourages the sender.
I have been on the other side of the fence, I do know how hard it can be. All I am saying is that in some circumstances you may be justified in either sending a very short response, and in the extreme not responding.