#21431
Cosmo
Flatchatter

    @magpie said:
    What do you do in the case of a very difficult owner/investor. I have been on the committee for a very small block of units for years. We struggle to get work done as our building shifts from owner occupiers to investors. We now face a very difficult new owner/investor who bombards the manager, committee and other owners with emails and threats. Long emails covering many issues and grievances may arrive on Friday afternoon but before you can respond there is a new long email on Monday. To draft a considered response can consume hours then you then receive a hostile response for your trouble. More allegations, more threats… I am beginning to think that anyone is totally mad to be an owner occupier in a small (or any!) building. You are especially mad if you are a committee member and work very very hard on behalf of investors who do not even attend meetings or offer support at all. Any advice?

    magipie, don’t know if this helps or not but I experienced a vaguely similar situation with an OC I was previously involved with.  Without knowing the content and validity of each grievance I suggest a email reply including wording along the following lines:

     

    “Thankyou for you email of XXXXX.  It is always good when people take and interest in our commonly shared property.  As you probably realise participation in the Executive Committee and work done for the OC is all done on a voluntary non paid basis.  So for any issue/suggestion received it needs to be decided what needs to be done and who will do it.

    While your email contain allegations/grievances it is not clear what specific course of action would result in their resolution.  For each suggestion, it is therefore important that suggestions to the OC/EC outline in a concise manner the following:

    1. The exact nature of the problem/issue;

    2. Your proposed resolution;

    3. The cost of any proposed resolution and from whom the those costs are to be obtained; and

    4. The person you recommend implement the solution.  Eg are you willing to oversee and implement the solution?

     

    Thankyou”

     

    Anyway good luck