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Gilgal1 said:
ilovebbg – while some people do have problems with Fair Trading and the CTTT, it's still worth giving a complaint through the proper channels a try. I'd think very carefully before going to one of the tabloid TV programs, since you may get more than you bargained for by involving that sort of so-called journalism.
You can be assured that your old strata manager is not the only one.
Here's another idea: Is your old strata manager a member of either the professional association Strata Community Australia (formerly ISTM)? That organisation has a code of ethics which it may be able to enforce.
The Real Estate Institute also has a strata division, but experience with the strata manager (and REI member) we sacked earlier this year tells me you may not get a sympathetic hearing… doesn't mean you shouldn't try.
We have plenty of first home owners and people of non-English speaking backgrounds in our unit complex… probably part of why our former strata manager chose to ignore most owners… but it shouldn't make any difference. However it IS hard to change and all you can do is persist with trying to sort it out. In the long run it's worth it.
Dear Gilgal1,
Thank you for advise. This is actually a very interesting case if it's been brought up to the media. Anyway, we did convene a EGM to go for Mediation last Saturday. And guess what, the commercial lot owner gave the proxy to the strata manager, with all votes against our motions, and she even tries to stop us from starting the meeting by saying, your didn't have enough notice, which we did emailed to all owners 7 days before, they she wants to inspect the proxy forms, then she claimed that one of the proxy cannot vote due to levy not up to date, blah blah blah. After all, I said: “you may say we are not properly convening this meeting with your saying, you may leave and I will have it noted to the minutes.” She then said nothing and let the meeting starts and passed me the proxy form she hold.
We then email the strata agent for common seal to be affixed to the Mediation form, not out of our expectation, she didn't reply on our request. Luckily, the Fair trading officer understands our story and told us the common seal is not necessary, as long as a valid meeting has convened. Such a relief at that moment.
Whether or not they are in the ISTM, I am not sure. I may did a search to find out. Thanks for your advise.