gypsyinabigtown said
I would’ve thought the strata mgmt. would have to have made arrangements to prevent it from ever happening (e.g. extensive warranties with service level agreements specifying a minimum downtime)
As you’re in building 10 to 15 years old, the warranty on this will have expired by now. Your building manager should have a contractor performing regular maintenance checks on the cooling tower (and other plant and equipment) that will minimise the chance of a big problem like this occurring. But even if it is regularly maintained, sometimes the unforeseen happens and things just break down.
A cooling tower on top of a building would be a potential nightmare to replace so I would think that they are doing their best to repair it.
Without knowing the problem I can’t tell you if a month is excessive or not. I would suggest you approach you building manager or committee to get an update.