This quote from Daphne sums up what I think but haven’t been able to express. It’s the complete ball game:
“””My readings of both the relevant act & this forum lead me to believe the SM carries out the clerical duties reasonably well, but is uninformative, uninterested & frequently unresponsive. It also seems to foster disharmony, which is probably intended to keep the owners uninvolved, allowing it to control the complex without any pesky interruptions by the owners (read “supplicants”).”””