It’s normal, but it’s not necessarily right. I’d be asking how this new person is going to serve you better than the existing guy in key areas such as:
- Length of contract
- Cost of services
- Additional fees and what they would be for (meeting attendance, letters etc)
- Performance guarantees
- Exit clauses
- Accessibility
- Insurance commissions
- Experience
- Professional standing
Often strata plans get a new strata manager on the basis of nothing more than they are not the old one. You need some indication that the new person has both the intention and the contractual obligation to offer you better service – otherwise you may find yourself in exactly the same situation further down the track. If they can tick most if not all of the above boxes, then there may be no need to look at a second option – but it would be better if you had a choice.