JGOWI – It’s been a while since I’ve seen a Strata Management Agency Agreement (and I’m not likely to any time soon), but I’m almost certain that it’s customary for Strata Mangers (S/M) to be delegated to issue Notices to Comply (NTC) and to attend the CTTT.
I think you’re right though, in that the former does need an instruction from the Secretary of the Executive Committee (E/C), and with the later, whilst the S/M can be delegated to prepare and lodge the paperwork necessary for Fair Trading and CTTT proceedings by the Owners Corporation (in whose name the NTC would be issued), I also recall that the S/M needs be accompanied to any mediation / adjudication sessions by a representative of the Owners Corporation; and I don’t see why that couldn’t be henrietta provided the E/C agrees.
It’s clear therefore that henrietta would need to get her E/C’s support to implement those “extra steps”, particularly as the S/M will be entitled to charge an additional “fee-for-service”, and so in that regard it would be a good idea for her to enlist the support of other Owners who are similarly affected by the noisy tenant.
Thank’s for setting me straight JGOWI.