› Flat Chat Strata Forum › Airbnb and holiday lets › Complaint against building management / security › Current Page
Whale – no probs. Really appreciate everyone’s time here on the forum.
Just a quick update on the above.
As per the strata manager’s request, I spent a whole weekend writing a 3 page formal complaints letter which was forwarded on by our real estate agent. The letter outlined a number of instances which I felt that security have acted inappropriately to myself and my girlfriend and I had provided dates, times and the events which had occurred. Essentially the letter was an expanded version of my original post. I received a formal reply back on Thursday, which were along the lines of:
- They were unable to investigate as we didn’t provide them with enough details.
- Some generic paragraph about how how they were trying to address overcrowding in the building.
- Contrary to the 3 pages of examples I had provided, all security personnel are professional and courteous and are God’s gift to earth.
On the plus side, for the past week, I haven’t seen a security personnel ask anyone for IDs.
Two questions for all:
- If I would like to escalate this further, what options do I have? Would somewhere like NCAT be able to mediate this?
- Is there someway to find out why security is backing off on the ID checking?
Thanks and regards.