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Webwrx,
This is very unusual, as most the time a Strata Manager will pass the claim straight to the Broker to seek a response from the insurer rather than being the one to say ‘this is not claimable’. It is better to have someone else to be saying ‘no’.
There should not be any further incentives or commissions other than those already disclosed within the strata managers agency agreement.
Keep in mind that if strata managers are not earning an insurance commission then this renumeration will be reflected as management fees.
In your tender process for strata management (per your other post) I would suggest asking the strata managers who are tendering to do so based on not receiving an insurance commission.