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Ok, everyone repeat after me – the CTTT is a waste of space.
Don't know if this helps but you can appeal to a higher court
District Court appeals
Appeals may be made to the District Court of NSW under section 67 of the Consumer, Trader and Tenancy Tribunal Act 2001.
The grounds for an appeal to the District Court is that the CTTT made an error when it decided a question with respect to a matter of law. Appeals to the District Court must be made within 28 days from the date the CTTT's order is made.
Contact the District Court of NSW for further information on the appeal process.
Supreme Court appeals
Appeals may be made to the Supreme Court of NSW under section 65 of the Consumer, Trader and Tenancy Tribunal Act 2001.
The grounds for an appeal to the Supreme Court include that there was a denial of procedural fairness or that the CTTT did not have jurisdiction to make the order.
Contact the Supreme Court of NSW for further information on the appeal process.