Thom – the strata manager has no obligations to just ‘pass on any complaint letters or info’ regardless of Rebekah’s ‘demands’. Rebekah would have to write to the strata manager requesting to inspect the records of the owners corporation. This would incur a fee of $31 for the first hour, however then Rebekah can seek any information the strata manager has in their possession, which should include any written correspondence between the complainer and the strata manager.
As per Whales advice, this is a strata matter. Tenants do have the right to complain directly to the strata manager, there is nothing in the Strata laws preventing this. Tenants are seen as ‘occupiers’ and have equal rights and obligations when it comes to abiding by the by-laws of the scheme. So the answer is NO, the tenants complaint is not invalid, its as valid an any owner making a complaint.
However regardless of whether you have been served an official ‘notice to comply’ or just a general warning letter, you need to think twice before escalating it, it may not be worth it. There is no need to ‘defend’ yourself, just move on is the best option in many cases.