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No surprise there – they have nothing to gain and everything to lose by helping you to prove your case.
The first step is mediation through Fair Trading (the upstairs people don’t have to attend but you do) and only then can you take the matter to the Tribunal.
Especially now that the upstairs neighbour refuses to cooperate, you should try to get some sort of objective sense of the noise at its worst, including sworn statements or just letters from neighbours and friends saying they have witnessed the noise.
Your noise diary will also be invaluable when they turn up at the tribunal with nothing to back their case, because they refused to cooperate.