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@tharra said:
…In my building, we’ve had a recent query delivered with a bit of outrage about something which has been discussed at the last 18 months of EC meetings & was a special resolution at the last AGM. Not saying that this is your Mum’s case but worth a double check.
I hear you! [Of course, it is most likely not be the problem here.]
I think ‘lack of consultation’ is a perennial complaint. Ironically, the people making the complaint have in my experience generally overlooked that it was a matter put to them in multiple forms of communication.
One time, we had a serious matter about which we got written legal advice. The EC wrote to all owners. Sent a copy of the legal advice with a covering letter inviting people to 1) ask any of the EC members, and 2) come to an information evening at which the lawyer would explain our problem, his advice and respond to any questions. We also reminded people about the information evening in a newsletter delivered to each unit. The newsletter included a summary of the issue, again with an invitation to ask any EC member and our contact details.
At the meeting one angry owner complained about the lack of consultation about this issue while the lawyer was speaking. For once it was nice to not be the target. The lawyer slapped this down in a way we could not have done. He praised the EC for having sought advice on the important topic, distributing it to all owners and for having provided the evening as a means for consultation. He said he heard the comment 3 times a week and it usually came from people who could not be bothered to simply ask. So nice to hear someone else say what we had to stay too polite to say!