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Interesting stuff, Ray. I've just had a look at Section 138 which seems to be about an adjudicator stepping in to make a judgement when an EC has failed to act on a complaint.
Unfortunately, there doesn't seem penalty on the EC for deciding to do nothing about a legitimate claim so it seems like the EC can just wash its hands of any issues, knowing that the CTTT Adjudicator can make rulings for them (although I suppose in extreme cases it could be used as an argument for imposing a statutory manager to run the scheme).
I may be reading it wrongly, but you're not actually taking the EC to the Tribunal for failure to act, but taking the issue to the CTTT because the EC has failed to act.
But you're right about doing your own 'dirty work' – there's a simple rule of thumb: if it's not important enough for you to gather the evidence, why would anyone else give up their free time to help you?
I reckon there should be some way of weeding out people who join executive committees just to protect their own interests and have no desire to help the neighbours they should be looking after.
Maybe section 138 should have a rider that if you vote irresponsibly to do nothing about a legitimate claim you should be banned from being on an EC for a few years.