“… but the conduit for communications is the strata manager” Scotlandx said and therein lies the problem at our place and I suspect many others.
My household has been without an Owners Corporation provided smoke alarm after ten weeks, eight emails and three calls since our 2008 model went bung. Our friend here waited five months to get guttering repaired which was backing-up and leaking into his ceiling!
If the strata manager is ‘the conduit’ ours needs to be taken-to with a large plunger. The EC says everything must be done through him; they are no help. The reason we want a list of owners and their contact details is as obvious as the reason SM doesn’t want to give it to us.