#18627

Thank you both for your advice, it has been appreciated.

 

The unit is 13 years old, I have been here for around 8 years.  It was the lease manager that I contacted intially and have continued to contact to try and obtain some form resolution to this matter as I am currently living with carpet that is uneven with the underlay having rolled into balls following the drying of the carpet, given it is a rubber underlay, a cream carpet that is completely stained from the yellow underlay seeping through.  The dirst and dust that I have to clean is becoming frustrating as it has been over 3 months now since the incident and the carpet is not secure.

 

When I went back to the lease manager advising of the advice received from the plumber on the issue I was asked to submit the costings, in that invoice the plumber noted that it was a defect and the extent of flooding would not have occurred if the drain was properly installed.

I am not sure how I now approach this – as when I do write to the lease manager, normally once every 3 weeks to ask for am update I get told its my fault and be patient.

Below are all the excuses so far from the lease agent

a.    A reuqest from me that they come and view the property, it took nearly  a month for them to arrive

b.    They need to work this out with the strata manager

c.    They will take me the tribunal – nothing has happened

d.     Carpet layer attended to arrange a quote

e.     Owner working with his insurers – she told me it will take 2 weeks, its now been a month and I have heard nothing further.   She did say in that email that no rectification work can be undertaken while I am in the property.  I responses by saying the carpet guy told me I would not have to vacate aas they can lay the carpet and will move the heavy furniture for me – she told me she had not looked at the quote in details only told me how much it is going to cost and I have not heard anything further.

 

The list goes on and on.   

There has been no mention of any refund to me of the $1k I have paid, nor any confirmation that this is a defect.  They have been provided with all the invoices, a confirmation from the plumber, viewed and taken photos of the property.  Do I now write to them asking for a response within seven days on;

 

a.   Payment of 90% of the initial costs

b    Am I able to request that the carpet be rectified within a certain amount of time, I find over 3 months is just becoming a deferral tactic

c.  What are the implications to me, can they issue me with a letter to vacate if I push this issue?

 

Thanks

 

Molly