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Thank you both for your advice, it has been appreciated.
The unit is 13 years old, I have been here for around 8 years. It was the lease manager that I contacted intially and have continued to contact to try and obtain some form resolution to this matter as I am currently living with carpet that is uneven with the underlay having rolled into balls following the drying of the carpet, given it is a rubber underlay, a cream carpet that is completely stained from the yellow underlay seeping through. The dirst and dust that I have to clean is becoming frustrating as it has been over 3 months now since the incident and the carpet is not secure.
When I went back to the lease manager advising of the advice received from the plumber on the issue I was asked to submit the costings, in that invoice the plumber noted that it was a defect and the extent of flooding would not have occurred if the drain was properly installed.
I am not sure how I now approach this – as when I do write to the lease manager, normally once every 3 weeks to ask for am update I get told its my fault and be patient.
Below are all the excuses so far from the lease agent
a. A reuqest from me that they come and view the property, it took nearly a month for them to arrive
b. They need to work this out with the strata manager
c. They will take me the tribunal – nothing has happened
d. Carpet layer attended to arrange a quote
e. Owner working with his insurers – she told me it will take 2 weeks, its now been a month and I have heard nothing further. She did say in that email that no rectification work can be undertaken while I am in the property. I responses by saying the carpet guy told me I would not have to vacate aas they can lay the carpet and will move the heavy furniture for me – she told me she had not looked at the quote in details only told me how much it is going to cost and I have not heard anything further.
The list goes on and on.
There has been no mention of any refund to me of the $1k I have paid, nor any confirmation that this is a defect. They have been provided with all the invoices, a confirmation from the plumber, viewed and taken photos of the property. Do I now write to them asking for a response within seven days on;
a. Payment of 90% of the initial costs
b Am I able to request that the carpet be rectified within a certain amount of time, I find over 3 months is just becoming a deferral tactic
c. What are the implications to me, can they issue me with a letter to vacate if I push this issue?
Thanks
Molly