› Flat Chat Strata Forum › Hard floors and tough decisions › Hear every footstep from upstairs › Current Page
@HappyStella said:
I would be interested to know how to kickstart that process if the other party is not willing to play ball?
The simple way forward is to ask for mediation at Fair Trading (which is now free). That might resolve the issue, but probably won’t, however it is an obligatory first step in seeking orders at NCAT to get the problem resolved.
If the upstairs landlord refuses to participate, then they only have themselves to blame if they end up being served with orders to re-carpet the floors.
There are dozens of posts and topics on this website regarding the flooring issue. Have a sniff around and you will see how others have dealt with it.
But bear in mind that attitudes are changing and what was once seen as “part of living in strata” is now more likely to be regarded as an intrusion into your right to the peaceful enjoyment of your lot, to enhance the value of a neighbour’s apartment at your expense.
You’ll find the Fair Trading mediation form HERE.