dustyrusty – if you are not a legal professional perhaps be careful about giving your views re how the law works.
Jimmy is right – the secretary does not have a duty to answer correspondence, the section quoted sets out the functions of the secretary’s role.
I am not sure in what circumstances the terms of a contract would conflict with by-laws, but the by-laws are a contract between all of the owners – if the OC enters into a contract it is holding out to the other party that it can do that.
Flame Tree – neither in Queensland nor anywhere else does the Secretary have an exalted place in defamation law. If a person makes defamatory imputations about someone, either verbally or in writing, they may find themselves in receipt of a civil action. Being secretary of a strata community has nothing to do with it, and nor does being an amateur.