I believe any owner is entitled to a copy of the strata roll, including the names and physical addresses of all members of the OC (note: physical, not email address) This provision overrules privacy law, so if the SM uses that excuse, they either are ignorant, lazy or have a hidden interest in keeping the OC divided.
A completely disengaged OC with no active committee is on autopilot: the SM can do very little, has no scrutiny on spend, contracts etc… you get the picture!
The situation is not created by the SM, it is a result of the collective apathy, disinterest and disengagement from every owner.
Whether they like it or not, they are employed by you and have obligations which they should fulfil. Unfortunately, from the way you describe the building, if all other owners are investors and don’t care one bit about the block, you will face an uphill battle trying to get things back on track.