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Hi Unit 1
I am no lawyer, but do have some thoughts on your dilemma.
You made the comment that the Member asked ‘why/I had not granted him these things’?
Could it be that, although due process was followed (as evidenced by minutes etc), that your decision to ‘not grant’ was unreasonable or unfair? In which case the Tribunal can override decisions of the committee/OC.
Does the fact that the complainant showed up with virtually no documentation show a level of confidence?
You do not give any indication of what the dispute is about, so am just playing devil’s advocate here.
Certainly the Tribunal is required to base their decisions on the law, but if they err then an appeal to a higher authority is an option.
Good luck with it all.